Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, product launches, promotions, or holidays, processing times may be slightly extended.

If there is a significant delay in processing your order, we will contact you using the email address provided during checkout.

Shipping Times

Estimated delivery times are as follows:

• Belgium: 5–10 business days
• Netherlands: 5–10 business days
• Germany: 5–10 business days
• France: 6–12 business days
• Other European destinations: 6–15 business days

Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary depending on the destination, customs procedures, carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges are displayed during checkout before your order is completed. From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available. Tracking updates are provided by the shipping carrier and may take time to appear after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address. We cannot be held responsible for delays, additional shipping charges, failed deliveries, or lost parcels resulting from incorrect or incomplete address information provided at checkout.

Delays

While we work hard to ensure timely deliveries, circumstances beyond our control—including carrier delays, customs inspections, severe weather, transportation disruptions, or other unforeseen events—may affect delivery times. Such delays do not automatically qualify an order for cancellation, refund, or compensation where permitted by applicable law.

Damaged or Missing Orders

If your order arrives damaged or appears to be missing items, please contact us within 7 days of delivery and include your order number along with photographs of the package and product, if applicable. We will review each case and work with you to reach an appropriate resolution.

Lost Packages

If tracking indicates your package may be lost in transit, please contact us. We will investigate the shipment with the carrier and, where appropriate, arrange a replacement or other suitable resolution in accordance with our policies and applicable consumer protection laws.

Customs & Import Charges

For international shipments outside the European Union, customs duties, taxes, or import fees may apply depending on the destination country's regulations. Any such charges are the responsibility of the customer unless otherwise stated.