Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with HeatWavy. We are committed to providing a smooth and reliable delivery experience for every order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, promotions, holidays, or product launches, processing times may be slightly extended.

If there is a significant delay in processing your order, we will contact you using the email address provided during checkout.

Shipping Times

Estimated delivery times are as follows:

  • Belgium: 5–10 business days
  • Netherlands: 5–10 business days
  • Germany: 5–10 business days
  • France: 6–12 business days
  • Other European destinations: 6–15 business days

Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary depending on carrier operations, customs procedures, weather conditions, holidays, or other circumstances beyond our reasonable control.

Shipping Costs

Shipping costs are calculated and displayed during checkout before your order is completed.

From time to time, HeatWavy may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

HeatWavy is not responsible for delays, failed deliveries, additional shipping charges, or lost parcels resulting from incorrect or incomplete shipping information provided during checkout.

Delivery Delays

Although we work hard to ensure timely deliveries, delays may occur due to circumstances outside our control, including:

  • Carrier delays
  • Customs inspections
  • Severe weather
  • Transportation disruptions
  • Public holidays
  • Other unforeseen events

Such delays do not automatically entitle customers to cancellation, refunds, or compensation except where required under applicable law.

Damaged or Missing Orders

If your order arrives damaged or appears to be missing items, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the packaging
  • Photos of the damaged item (if applicable)

We will review your request and work towards an appropriate resolution.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us.

Where appropriate, we will investigate with the shipping carrier and provide a replacement or another suitable resolution in accordance with our policies and applicable consumer protection laws.

Customs & Import Charges

For orders delivered outside the European Union, customs duties, import taxes, or other fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: support@ardionglobal.com

Refund Policy

Last updated: July 2026

At HeatWavy, customer satisfaction is important to us.

This Refund Policy explains when refunds may be issued and how they are processed. Nothing in this policy limits your statutory consumer rights under applicable law.

Eligibility for Refunds

You may be eligible for a refund if:

  • You exercise your legal right to cancel your order within the applicable withdrawal period.
  • Your returned item is received and approved after inspection.
  • You receive a damaged, defective, or incorrect product.
  • We are unable to fulfill your order.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed within 14 days after approval, although your bank or payment provider may require additional time for the funds to appear in your account.

Partial Refunds

Where permitted by law, we may issue a partial refund if a returned item has diminished in value due to handling beyond what is necessary to inspect the product, or if parts, accessories, manuals, or original packaging are missing.

Non-Refundable Situations

Refunds may be refused or reduced where permitted by law if:

  • The product has been misused, damaged, modified, or repaired after delivery.
  • The return does not comply with our Returns Policy.
  • Incorrect shipping information provided by the customer resulted in failed delivery.
  • Shipping fees, customs duties, taxes, or import charges are non-refundable except where required by law.

Contact Us

If you have any questions regarding refunds, please contact us:

HeatWavy

Email: support@ardionglobal.com

Business Address:
Nachtegaallaan 13
8520 Kuurne
Belgium